John Michael Portugal - VA Portfolio

JOHN MICHAEL

PORTUGAL

VIRTUAL ASSISTANT / SOCIAL MEDIA MANAGER

ABOUT ME

I'm a Virtual Assistant and Social Media Manager

I have spent a decade of my professional life helping my clients do various tasks in helping their businesses grow even more by providing administrative and customer support. I value the time and effort of my clients that's why I am motivated to upgrade myself in acquiring more skills that can be beneficial for the company. Most of all I'm HARDWORKING, RELIABLE, RESOURCEFUL and HIGHLY TRAINABLE.

I previously worked with a lot of clients in different industries such as Real Estate, Telecommunications, Social Media, Health and Wellness, Advertising & Marketing. Being a Virtual Assistant, my main goal is to provide excellent service, keeping my clients happy and satisfied is my passion and priority.

WORK EXPERIENCE

Synchronus BPO & IT Solutions

Data Analyst, 2015-2023

MLC Media

Sales Virtual Assistant, 2013-2015

TELUS International Philippines

Customer Service, 2008-2010

Virtual Assistant/ Independent Contractor (Odesk/Upwork)

2010-2023

EXPERTISE

Communication Skills
Email Management
Creative Project Management
Data Collection / Data Entry
Video and Graphics Editing
Simple Website Design
Customer Service
Social Media Management
Lead Generation

services & sample works

EMAIL MANAGEMENT

I worked with a lot of clients from different industries who need their personal and professional email inbox to be organized as possible. I categorized each emails, sort them with labels. I also handled sending out emails and drafting email response.

CUSTOMER SERVICE

I can provide excellent Customer Service to different types of businesses . I can handle both inbound and outbound calls. Both warm and cold calling.

My core value is to provide options for the customers, offer our services and understanding their needs and concerns. I act as a bridge for a long lasting relationship between my clients and their business.

LEAD GENERATION

I have had a lot of experience when it comes to generating potential customers through Manual Data Mining, Social Media Engagement and Marketing Campaigns. I have had the opportunity to capture and organize Sales Leads by Building and Maintaining Contact List through CRM's and Spreadsheets.

CALENDAR MANAGEMENT

As a Virtual Assistant, I can organize calendars by sorting out daily schedules , appointments, meetings, events and planning to make sure that organized time management can help businesses avoid confusion and time conflicts.

SOCIAL MEDIA

MANAGEMENT

As your Social Media Manager, if given a chance to work with you, I can create your profiles from scratch for different Social Media Platforms to strengthen your online presence as a business. I also create Facebook banners, cover photos, Youtube Thumbnails, Youtube Channel Art. I'm also knowledgeable in Social Media Analytics and engagements.